MAINTENANCE AND SUPPORT

In today's rapidly growing environment, allowing a company's website to go down puts the entire business at risk. Join The Byte keeps it at bay by providing full-cycle customer support services.

We help businesses deal successfully with all the major maintenance and support challenges:

Business Continuity

It is essential to ensure the company's continued growth

Expertise

It's not always possible (or reasonable) to have an in-house support team with the necessary experience

Functionality

The server and operational system must be reliable and bug-free

OUR SERVICES

Join The Byte Customer Support team is constantly educated and trained to meet the demands of client's business. We provide the following technical assistance:

OS and Server
Migration

Operating systems and servers do not always perform to their full potential. Maintenance and support specialists at Join The Byte can migrate the product to a different OS or server to optimize performance.

Third-Party Solution
Maintenance

Join The Byte helps clients to lower TCO and attain a higher return on their IT investments while providing exceptional services to clients by extending the useful life of third-party software much beyond the end-of-life declaration.

Task/Bug Tracking Systems Deployment and Customization

Taking into account the importance of reporting and finding faults, Join The Byte experts can deploy and configure task and bug-tracking systems to ensure speedy issue recognition, processing, and reporting.

Software Maintenance and Proactive Support

Our proactive strategy allows us to notify customers when a backup is required, prevent hacker assaults, and anticipate any technical issues that could negatively impact their business.

Application
Improvement

Our Support engineers review an application's current state, examine its performance and potential issues, and devise improvement strategies to ensure better functionality of web products.

Performance/
Availability Monitoring

Join The Byte assists businesses in ensuring that their Internet products are up and running by creating and implementing monitoring systems to prevent interruptions.

THIRD-PARTY APPLICATION TAKEOVER PROCESS

Total
Analysis

  • Architecture and Code Audit
  • Documentation Review
  • Functional/Performance Testing

Emergency
Response

  • Hot Fixes
  • Performance Improvement
  • Documentation Recovery

Software
Evolution

  • Adaptive/Perfective Maintenance
  • Impact Analysis and Modeling
  • Software Roadmap and Improvements Planning

Full-Featured
Maintenance

  • Incident Management
  • Preventive/Corrective Maintenance
  • Backup and Recovery
  • SLA Management
  • Configuration Management
  • Release Management
  • Knowledge Management
  • Quality Management

SUPPORT LEVELS

Level

  • Monitor System Data Analysis
  • System Malfunction Answers
  • Issue Detection

Level

  • System Configuration Improvement
  • Cache Clearance
  • Server Issue Detection

Level

  • New System Versions
  • Application Improvement
  • Code Fixes
  • Bug Detection with Software Understanding

Issue processing on all 3 support levels

COOPERATION MODELS

24/7

Our 24/7 Customer Support strategy assures that our customers, workers, and partners will always receive 1-2-3 Level assistance. This is a great option for:

  • Industry leaders
  • Businesses with mission-critical systems
  • Global companies with employees and customers all over the world

8/5

We provide IT assistance throughout regular business hours (8 to 5) since it meets the demands of most organizations while also being incredibly cost-effective and assisting our customers to:

  • Always be sure to have the right amount of service within working hours
  • Get rid of IT support staffing/sourcing needs

BUILDING THE RIGHT BRIDGE BETWEEN
DEVELOPMENT AND OPERATIONS

When providing support services, we pay great attention to the importance of collaboration between development and operations. We help businesses operate and improve their resilient software at scale and speed its release cycles by establishing collaborative DevOps processes and weaving Agile approaches into support operations. Join The Byte provides businesses the tools they need to accept more change and reap the rewards of DevOps-focused customer service:

  • Cross-functional teams
  • Co-located Devs and Ops
  • Continuous delivery
  • Constant improvement
  • Smaller mean time to recovery